FREQUENTLY ASKED QUESTIONS
General Information
Q: Are you licensed, bonded, and insured?
A: Yes, we are a licensed, bonded, and insured company.
Q: Are team members employees or contractors?
A: We are all W-2 employees with all legally required federal and state payroll taxes removed from paychecks ( i.e. workers comp, social security, federal and state taxes). In addition, we have access to paid time off, vacation time, as well as other benefits.
Q: Where are you located?
A: We are a Maryland-based company serving the Washington D.C. metropolitan area.
Q: What areas do you serve?
A: We provide apartment and condo cleaning services for select communities in Washington D.C., parts of VA, and parts of MD.
COVID-19 Safety
Q: Are team members vaccinated against COVID-19?
A: Yes, we are all fully vaccinated.
Q: Do you wear masks and/or shoe covers?
A: Yes, everyone is required to wear a mask and shoe covers at each service.
Q: Can you use my supplies and equipment instead of yours?
A: Yes, we can. Please note that on the booking form.
Cleaning Supplies & Equipment
Q: What type of cleaning supplies do you use?
A: The majority of the cleaning products we use are plant-based and eco-friendly. We use brands such as Mrs. Meyers, 7th Generation, and Grove Collaborative. When necessary we do use bleach, but if you prefer bleach not to be used in the home, you can note that on the booking form.
Q: Do you provide all the cleaning supplies & equipment for the service?
A: Yes, we bring everything needed to complete the cleaning service. If you prefer for us to use your cleaning supplies/equipment only, we can do that as well. Please note this in the booking form.
Q: What type of mop do you use and what floor cleaning solution is used?
A: We use a microfiber cloth mop for floors. Please reach out to us directly at contact@bloomingbubblescleaning.com for the most up-to-date information on the floor cleaning products we love to use.
Booking
Q: Do I have to sign up for a subscription/recurring service?
A: No, you don’t! You can book a one-time cleaning as you need and do not need to book for a recurring cadence.
Q: How do I pay?
A: When you book, you will be prompted to place a credit card on file for the booking. This card will have a pending pre-authorization placed on it for the amount of the service 24 hours prior to the booking. The pre-authorization may appear as a pending charge (depending on your bank). If it does not clear, we will contact you for updated card information so that we may proceed with the scheduled cleaning.
Once the service is complete the card will be charged and you will receive an email with your receipt.
If you cancel your service, please allow up to 7 business days for the hold to be released from your card.
Q: Do I need to tip?
A: No, you do not. We never expect tips so please don’t feel obligated. We are all actual employees and paid above minimum wage. Tipping is not part of our pay structure.
Q: Are there discounts if I book a recurring service?
A: Yes, there are built-in discounts for recurring services. We have a weekly, bi-weekly, and every 4-week cadence option.
Q: How can I schedule a cleaning service?
A: You can book online directly here.
Q: How can I get a quote?
A: You can get an instant quote online directly here.
Q: How do I cancel or reschedule?
A: To cancel or reschedule you can do one of the following:
1) Login and manage your booking from the online portal
2) Email: contact@bloomingbubblescleaning.com
3) Respond to any email you have received from us and it will go to the client support team.
Q: When can I expect my cleaning to start?
A: When you book your service, please select an arrival window that is most convenient for your schedule that day. Your team will arrive to begin services anytime within that window. If your team is running late, we will call or email you to let you know.
Q: Can I self-manage my bookings/account?
A: You certainly can! When you book your first service, you will receive an email invitation to register for our online portal. Once you register, you will be able to self-manage all of your bookings. For your convenience, you are able to cancel, reschedule, or make changes to your service type. You can access the portal 24/7.
Q: Do I need to be home to let the team in?
A: No, you don’t. Please follow your building’s specific procedures to arrange for us to access your apartment if you will not be home to let us in.
Q: Are there cancellation or reschedule fees?
A: No, we never charge for cancellations or reschedules. If possible, we do appreciate 24-hour notice if you need to make any changes.
Services
Q: What is included in the standard cleaning?
A: You can see our complete service menu here.
Q: What is included in the deep cleaning?
A: You can see our complete service menu here.
Q: What is included in a move-out cleaning?
A: A move-out clean is a deep clean with the add-on services of baseboards, inside of the refrigerator and inside of the oven included*. You can see what is included in the deep cleaning here.
*If you do not need the inside of the refrigerator or oven cleaned and are moving out, you can just select a deep cleaning service.
Q: How do I contact the team if I need to make changes or get an ETA on the day of the service?
A: Respond to any email that you have received from us or send an email to contact@bloomingbubblescleaning.com.
Q: What are the hours of operation?
A: Email client support is available to assist you Monday through Friday 8:00 a.m-5:00 p.m. EST. We are closed on Saturday and Sunday. Please note, we do not offer live phone support.
Q: Do I need to do anything to prepare for the service?
A: There are a few things you can do to ensure an efficient service.
If you will not be home to let us in, please be sure to have set up our access with your building so we are able to get it and get started on time.
If there are any specific instructions or notes for the service, please let us know via email or in a booking note prior to the service date.
If you are booking the laundry add-on, please leave the load(s) of laundry you want us to wash sorted.
If you want your bedding changed (included in all services), please leave the fresh bedding on the bed or note where it will be on the booking form.
Q: Are you pet-friendly?
A: Yes, we love pets and there is no extra charge for homes with pets. Please leave any special pet-related instructions under Step 5 in the “Specific Cleaning Instructions” portion of the booking form.
Q: Do you do provide professional carpet cleaning (stain & odor removal)?
A: No, we are not professional carpet cleaners specializing in stain/odor removal. Our cleaning services do include the vacuuming of carpeted areas.*
* To see a complete list of services we DO NOT provide, click here.
Q: Can you come clean just my kitchen or just one specific area or part of my apartment ( i.e. patio only)?
A: No, we are unable to accommodate cleaning just one specific area of the home.
Q: How long does a cleaning take?
A: It will depend on the size and condition of your home as well as any add-on services you select. It typically varies between 2-3.5 hours, so please plan on this for your schedule that day.
Q: Do I need to leave the apartment when the team arrives?
A: No, you do not need to, we can work around you.
Q: What is the satisfaction guarantee?
A: If you’re not satisfied, we’re not satisfied! If you are not happy with your cleaning, email us within 24 hours to schedule a free follow-up cleaning to address the areas that were unsatisfactory. You will also receive a brief survey after each cleaning to provide feedback.
Q: Will I have the same cleaning team every time?
A: We understand this is a priority for clients! We do assign the same team member to service the same residence. However, there may be occasions where we have to substitute. If you prefer to be notified when one of your team members is out, please note that in the booking form.